30-Day Money-Back Guarantee

We offer a 30-day refund policy. If your item is defective or damaged, you have 30 days from the date of receipt to request a refund. Please note that items returned without a prior refund request will not be accepted.

To initiate a refund, contact us at support@ztvremote.com. Our support team will guide you through the necessary steps. We require photo or video proof of the defective product to process the refund. You will receive an email notification once we have received and inspected your return. If your refund is approved, it will be automatically processed to your original payment method.

Limited 1-Year Warranty

zTV guarantees its products to be free from material and workmanship defects for 1 year from the date of purchase. If a claim is made, we reserve the right to replace the defective product with an equivalent product.